Privacy Policy

Call Collective has a policy of protecting customer privacy. We believe that you have the right to know what information we collect from you as well as how that information is used, disclosed and protected. We have created this policy statement (the “Policy”) to explain our privacy practices and policies. When you use any Call Collective product or service, you should understand when and how personal information is collected, used, disclosed and protected.

Note: “Call Collective”, “We”, “Us” and “Our” means Call Collective Ltd, a company registered in England and Wales with registration number 10362056 and whose registered address is at 5th Floor Oxford Place, 61 Oxford Street, Manchester, United Kingdom, M1 6EQ. For the purpose of the Data Protection Act 1998 (“the Act”), Call Collective Ltd is the data controller. Call Collective’s websites are hosted at callcollective.co.uk and call.group (“Websites”).

We will not sell or disclose information to third parties without your express consent, as set out in this Policy. However, when you sign up or use any of our products or services we may use information about who you are, where and when you browse on our Websites and how you use our network (or other information that we may determine) in accordance with this Policy. Usually this will be to provide you with better service and to enrich your user experience.

Call Collective will revise and update this Policy if our practices change or as we add new services or change existing ones. We will also modify this policy if we find better ways to inform you of products we think will be of interest. You should refer back to this page regularly for the latest information.

The following points provide you with an overview of our policies. We also provide you several ways to communicate with us if you have any questions about this Policy.

 


 

DOES CALL COLLECTIVE COLLECT PERSONAL INFORMATION ABOUT ME?

Yes, both Websites collect personal information about you so that we can deliver the products or services you request. This happens automatically when you interact with us, such as when you register or log into the service. We may buy commercially available marketing and sales information from third parties so we can better serve you.

HOW DOES CALL COLLECTIVE USE PERSONAL INFORMATION?

We use personal information to provide the services or complete the transactions you have requested and to anticipate and resolve problems with your services. If you have expressly subscribed to our email newsletter program or any other form of communication with us (for example, by ticking a consent box on our registration pages), we may also use this information to create and inform you of other products or services from Call Collective Ltd. or others that may better meet your needs. Any payment transactions will be encrypted.

The personal information that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), namely the United States of America. It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your payment details and the provision of the service. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Please contact us at support@call.group if you require any further information about how, or where, your personal information is stored.

WHEN DOES CALL COLLECTIVE DISCLOSE PERSONAL INFORMATION?

Please see the section ‘Disclosure of Personal Information’ below for full information.

Essentially, we will disclose personal information to third parties to enable us to supply our products or services to you, such as payment providers or as part of the terms and conditions for a particular service. We may also disclose personal information to third parties to protect the rights and property of the company or its subscribers (for example, to the Police or to relevant fraud authorities should the circumstances require it).

We will not disclose or sell your personal information to any third party for any other purpose without your express consent. This will usually be given by ticking unchecked boxes on our registration pages as to which forms of third party communication you consent to (such as email, telephone or text message). However, it may also give written or verbal consent. You are not obliged to give your consent to any particular type of communication or at all. It is entirely your decision.

CAN I CHECK ACCOUNT INFORMATION FOR ACCURACY OR ASK YOU TO DELETE THIS INFORMATION?

Through our Website call.group, you can change or review your account information.

You also have a right to access information we hold about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If for any reason you want us to delete the personal information that we hold about you in part or in its entirety, please contact us at support@call.group and we will be happy to assist. You understand that to be removed from all mailing lists (including service and conference updates), your PIN may need to be removed from the system and you will no longer be able to use our services.

INFORMATION COLLECTED ABOUT YOU

We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity such as a customer’s name, address, telephone number, e-mail address, or information about activities that is directly linked to that person (for example, IP address information).

Call Collective recognises that parents often sign up for our products and services for family use, including for use by children under the age of 18. Any information collected from such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy.

When our customer is a business or other entity purchasing services for employees or other authorised users, this Policy will generally govern the personal information associated with individual employees or authorised users. However, whether the business customer has access to personal information of employees or other authorised users will be governed by the terms of any service agreement. On that basis employees or other authorised users should check with the business customer regarding its privacy practices, before using the services.

Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. In other words, how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. An example of aggregate data is our ability to prepare a report that indicates that a certain number of our customers always use our conferencing services at a certain time of day. The report would not contain any personally identifiable information. We may sell aggregate data to, or share aggregate data with, third parties.

Here are the types of personal and other information that we may collect from you. You should refer to the rest of this Policy to see how we use, disclose and protect that information:

  • Information You Give Us: We collect information you give us when you sign up with callcollective.co.uk or call.group or use our services. For example, you may provide us with an e-mail address when signing up for services. You might not have thought about it this way, but the e-mail address you may use when browsing to our web site is an example of information you give us and that we collect and use.
  • Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit the callcollective.co.uk and call.group Websites, our systems automatically collect your IP address and the type and version of browser you use.
  • Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with our account information. We may use commercially available demographic and marketing information from third parties to help us better serve you or, subject to your express consent, inform you about new products or services that we think will be of interest to you.

CHILDREN’S ONLINE PRIVACY PROTECTION

Call Collective does not knowingly, directly or passively, collect information from children under the age of 18. If we create offers and products that make it appropriate to collect information from children under the age of 18, we will notify you of the change in this Policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information. You should be aware, however, that web browsers and conferencing services set up for family use may be used by minors without the knowledge of Call Collective. If that happens, any information collected from the usage will appear to be the personal information of the adult subscriber and treated as such under this Policy.

INTERNAL USE OF PERSONAL INFORMATION

In general, we use personal information to serve our customers, to enhance and extend our customer relationship and to enable our customers can take maximum advantage of our products and services. For example, by understanding how you use our Websites from your computer, we are able to customise and personalise your experience. More specifically, we use personal information to provide services or complete transactions you have requested and to anticipate and resolve problems with your services. Subject to you providing your express consent, Call Collective may also email to inform you about new products or services we think will interest you or that better meet your needs (unless otherwise stated when you complete your registration as a user of our services).

THIRD PARTY USE OF PERSONAL INFORMATION

You should review the following section (‘Disclosure of Personal Information’) to understand when Call Collective discloses personal information to third parties.

DISCLOSURE OF PERSONAL INFORMATION

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. Save for any permitted disclosures set out in this section, we will not disclose your personal information to any third party without your express consent. Depending on the service, we may obtain your express consent in a number of ways, including:

  • In writing;
  • Verbally;
  • Online by ticking unchecked boxes on our registration pages as to which forms of third party communication you consent to (such as email, telephone or text message);
  • At the time of service initiation when your consent is part of the required terms and conditions to use the service.

You are not obliged to give your consent to any particular type of communication or at all.

In certain circumstances your consent to disclose personal information can also be implied simply by the nature of your request, such as when you ask us to deliver an e-mail to another person. Your return address is disclosed as part of the service and your consent to do so implied by your use of the service. To determine how personal information may be disclosed as part of a particular service, you should review the terms and conditions of use for that service.

We may share personal information with third parties as necessary to complete a transaction, perform a service on our behalf or that you have requested or to enhance our ability to serve you better. For example, business partners, suppliers and sub-contractors. If the third party acts solely on our behalf, Call Collective will require them to follow our privacy practices.

We will also share your personal information with Iotum Inc. (including its operating subsidiaries), a supplier of Call Collective, but only to the extent necessary to deliver the services to you.

BUSINESS TRANSFERS

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. Information about our customers, including personal information, will also be disclosed as part of any merger, sale of the company assets or acquisition as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

PROTECTION OF CALL COLLECTIVE AND OTHERS

We release personal information when we believe release is appropriate to comply with the law; to enforce or apply our customer agreements; to initiate, render, bill, and collect for services; to protect our rights or property, or to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services.

CALL COLLECTIVE USE OF “COOKIES”

Cookies are small text files placed on your hard drive by a website when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the website knows who you are and can personalise your visit. For example, cookies enable a website’s function so that you only have to log in once.

In general, we use cookies to personalise the Websites and make recommendations based on selections you have made in the past as well as to improve each Website’s experience; to improve your browsing experience online; and to complete transactions you have requested. Advertisers that serve ads on our Websites may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy.

As technology advances and cookies provide more functionality, we expect to utilise them in different offerings in different ways. As we do so, this Policy will be updated to provide you with more information.

PLACEMENT OF BANNER ADS ON OTHER WEB SITES

Call Collective may use third-party advertising companies to place advertisements about our products and services on other websites. These third-party companies may use other technology such as web beacons or tagging, to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, they may use anonymous information about your visits to our and other websites. But in all cases, they use an anonymous number to identify you, and do NOT use your name, address, phone number, e-mail address, or anything that personally identifies you. The use of such cookies is subject to the third party’s privacy policy, not the policy of callcollective.co.uk.

NETWORK AND INFORMATION SECURITY

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and techniques to protect against unauthorised access to our systems. Also, we restrict access to personal information about you to those employees who need to know that information to provide products or services to you. You should be aware that Call Collective has no control over the security of other websites on the Internet you might visit, interact with, or from which you buy products or services.

An important part of protecting the security of personal information is your efforts to protect against unauthorised access to your user name and password and to your computer. Also, be sure to sign off when finished using a shared computer and always log out of any site when viewing personal account information.

UPDATING THIS POLICY

Call Collective will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. You should refer back to this page often for the latest information and the effective date of any changes.

CONTACT US

Call Collective is committed to the policies set forth in this Policy. If you have any questions, comments or concerns about this Policy, please contact support@call.group. Or you can post to: Call Collective Ltd., 5th Floor, Oxford Place, 61 Oxford Street, Manchester M1 6EQ Attn: Privacy.

Opt Out: If you wish to opt out from all future marketing from us, please contact support@call.group.