Conferencing Tips & Tricks

Screen Sharing – Taking Advantage of a New Tool

In some ways screen sharing is similar to a video call, but instead of showing your camera you show all or part of your computer screen. This gives the effect of your participants being 'virtually' over your shoulder, watching as you use an app or website. They can see you click on different windows, fill in forms, or cycle through images. There are lots of uses...

Headsets – Why You Need One and What To Look For

As communication technology improves, it's becoming easier to simulate face-to-face meetings right from our computers. With modern conferencing solutions, we can now see each other, talk to each other, share and present files and documents, and even share what's on our screens - all from the comfort of our desks. These new solutions for collaborating are great, and generally don't require any extra equipment. But one piece of kit that lends itself well is a headset. Headsets have been around for a while - they're basically a pair of headphones with a built in microphone. But a subtle features make them great for web conferencing. If you make conference calls (or even just phone calls) regularly, it can be worth investing...

Using Conference Calls for Customer and Staff Support

It's often the case that an issue with a customer, or indeed an internal issue, requires a collaborative effort to find the best solution. This is where many organisations could be making better use of conference calling. Conference calls, being a simple and effective way to bring lots of people together regardless of their location, can be a real benefit to businesses. What's more, today's conferencing platforms can be very easily integrated into existing working operat...